Official Terms of Use & Conditions

Terms of Service

Last Updated: October 2026 • Real House Ltd (Trading as Lotsby)

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and Real House Ltd (“Company”, “we”, “us”), regarding your access to and use of the Lotsby website, web application, mobile applications, and associated services (collectively, the “Platform”).

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

2. Nature of Service & Disclaimer

Important Auction & Property Due Diligence Notice

Lotsby is an automated property research, catalogue aggregator, and document intelligence tool. We do not provide formal legal advice, structural engineering assessments, or conveyancing services.

All AI-generated summaries, legal pack risk scores, guide prices, and property boundary visualizations are provided strictly for general preliminary informational purposes. You must always instruct an independent, qualified solicitor or licensed conveyancer and commission professional surveys before bidding at auction or exchanging contracts.

3. User Accounts & Security

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information and maintain the security of your authentication credentials. You are solely responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that engage in unauthorized automated scraping, reverse engineering, rate limit evasion, or fraudulent activity.

4. Subscription Plans, Credits & Payments

Subscription Tiers: Paid subscriptions (Plus, Pro) are billed in advance on a recurring monthly or annual basis via Stripe (Web) or Apple StoreKit (iOS).
Subscription Credits vs Standalone Credits: Subscription credits are allocated at the beginning of each billing cycle and do not roll over. Standalone top-up credits purchased separately do not expire and remain active until used.
Promotional Welcome Credits: Complimentary introductory credits are granted once per user. Systematic re-registration to obtain repeated free credits is prohibited and monitored via cryptographic verification.
Cancellation: You may cancel your subscription at any time. Your access will continue until the end of your current billing period. Subscriptions managed via Apple must be cancelled through your Apple ID Subscriptions settings.

5. Account Deletion & 30-Day Restoration

You may initiate account deletion at any time in the Settings panel. When initiated:

Your account enters an immediate 30-day soft-delete grace period.
Active recurring Stripe subscriptions are cancelled.
You may restore your account and all saved research simply by signing in again during this 30-day window.
After 30 days, your account data and uploaded documents are permanently purged in accordance with UK GDPR.

6. Intellectual Property & Acceptable Use

All software, design elements, algorithms, visual interfaces, brand assets, and proprietary analytical models on the Platform are owned by Real House Ltd. You may not reproduce, decompile, scrape, or extract commercial datasets without our prior written consent.

7. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute.