Lotsby Help Centre & Customer Support

How can we help you?

Get answers to frequently asked questions or reach out to our dedicated support and legal team.

Customer Support

Assistance with accounts, catalogue searches, and AI legal pack reports.

support@lotsby.appTypical reply: < 24h

Billing & Plans

Enquiries regarding Stripe or Apple subscriptions, invoices, and credits.

support@lotsby.appStripe & StoreKit billing

Privacy & Legal

UK GDPR data subject requests, compliance, and corporate inquiries.

support@lotsby.appReal House Ltd UK DPO

Direct Email Assistance

Our team monitors messages during UK business hours (Mon-Fri 09:00 - 18:00 GMT).

Frequently Asked Questions

Quick answers about Lotsby features, legal packs, and platform data.

What is Lotsby and how does it work?

Lotsby is a UK property auction research platform operated by Real House Ltd. We aggregate live catalogues across leading national and regional auction houses in England, Wales, and Scotland, providing property investors with unified search, AI legal pack analyses, and financial deal calculators.

How do AI Legal Pack reviews work?

When a legal pack is uploaded or fetched from an auctioneer, our automated document intelligence models inspect the text of title registers, special conditions of sale, leases, and local authority searches. In seconds, Lotsby produces an executive summary highlighting tenure risks, onerous covenants, unexpired lease durations, and buyer administration charges.

Does Lotsby provide formal legal or investment advice?

No. Lotsby is strictly an automated property research, catalogue aggregator, and document intelligence tool. We do not provide formal legal advice, structural surveys, or conveyancing services. You must always instruct an independent, qualified solicitor or licensed conveyancer before bidding at auction or exchanging contracts.

How do subscription tiers and credits work?

Lotsby offers monthly or annual subscriptions (Plus and Pro) with monthly recurring credits for AI legal pack analyses. In addition, standalone top-up credit packs can be purchased at any time and do not expire. Subscriptions can be managed via the Billing section in your account dashboard.

How do I request account deletion or data export?

You can initiate account deletion at any time in your Account Settings. Upon request, your account enters an immediate 30-day soft-delete grace period during which you can restore your data by logging back in. After 30 days, your personal records and uploaded files are permanently purged in compliance with UK GDPR. For data export requests, email support@lotsby.app.

Which auction houses are covered in Lotsby?

We continuously aggregate public catalogues from major auction houses across the UK, including national livestream auctioneers and regional property salesrooms. New catalogues are synchronized automatically prior to auction events.

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Lotsby is owned and operated by Real House Ltd (United Kingdom).

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